Illuminate Life Candle Co.
0
Shop Our Story Markets Journal Contact
Illuminate Life

Privacy Policy

Last updated: November 24, 2025

At Illuminate Life Candles (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://illuminatelifecandles.com (the “Site”), purchase products, or otherwise interact with us.

  1. Information We Collect We may collect the following types of information:

a) Personal Information You Provide

  • Name, email address, shipping/billing address, phone number, and payment information when you place an order or create an account.
  • Email address when you subscribe to our newsletter.
  • Any information you provide when contacting customer service or submitting reviews.

b) Automatically Collected Information

  • IP address, browser type, operating system, referring URLs, and pages viewed.
  • Cookies, pixels, and similar technologies (see “Cookies & Tracking Technologies” below).
  • Device information from Google Analytics, Meta Pixel, Shopify Analytics, Klaviyo, and other third-party analytics and marketing tools.

c) Information from Third Parties

  • Data from payment processors (Shopify Payments, PayPal, etc.).
  • Information from social media platforms if you interact with us through Facebook, Instagram, TikTok, etc.
  1. How We Use Your Information We use your information to:
  • Process and fulfill your orders (including shipping and customer support)
  • Send order confirmations, shipping updates, and transactional emails
  • Send marketing communications (newsletters, promotions, abandoned-cart reminders) if you have opted in
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  1. Legal Bases for Processing (GDPR) If you are located in the European Economic Area (EEA) or UK, we process your personal data based on:
  • Performance of a contract (fulfilling your order)
  • Your consent (e.g., marketing emails)
  • Our legitimate interests (analytics, fraud prevention, improving our services)
  • Legal obligations
  1. Sharing Your Information We may share your information with trusted third parties, including:
  • Shopify Inc. (our e-commerce platform)
  • Payment processors (Shopify Payments, PayPal, Stripe, Afterpay, etc.)
  • Shipping carriers (USPS, UPS, DHL, etc.)
  • Email marketing services (Klaviyo, Mailchimp, etc.)
  • Analytics providers (Google Analytics, Meta Pixel, Hotjar, etc.)
  • Law enforcement or government authorities when required by law

We do not sell your personal information to third parties.

  1. Cookies & Tracking Technologies We use cookies and similar technologies to:
  • Remember your cart and login status
  • Analyze site performance
  • Serve personalized ads (including on Facebook, Instagram, TikTok, and Google)

You can manage cookie preferences through our cookie banner or your browser settings. See our separate Cookie Policy for details.

  1. Your Privacy Rights Depending on your location, you may have the right to:
  • Access, correct, update, or delete your personal information
  • Opt out of marketing emails (use the “unsubscribe” link or contact us)
  • Opt out of the “sale” or “sharing” of your data for cross-context behavioral advertising (California residents)
  • Withdraw consent at any time
  • Request restriction or object to processing (GDPR)

To exercise these rights, email us at support@illuminatelifecandles.com. We will respond within the timeframe required by law (usually 30–45 days).

California residents: We do not “sell” or “share” personal information as defined under CPRA/CCPA as of 2025.

  1. Data Retention We keep your personal information only as long as necessary to fulfill your orders, comply with legal obligations, and run our business (typically up to 7 years for tax and accounting purposes).
  2. International Data Transfers Your information may be transferred to — and maintained on — servers located in the United States and Canada. We use appropriate safeguards (such as Standard Contractual Clauses) for transfers outside the EEA/UK.
  3. Children’s Privacy Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
  4. Security We use industry-standard security measures (SSL encryption, secure payment processing, etc.) to protect your data, but no method of transmission over the internet is 100% secure.
  5. Changes to This Policy We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Last updated” date.
  6. Contact Us If you have questions about this Privacy Policy, please contact us at: Email: support@illuminatelifecandles.com Address: [Insert your business address if you have one – optional for online-only stores]

Thank you for trusting Illuminate Life Candles with your personal information.